Technical Support Resources
This page has short descriptions of, and links to, the various technical support resources for The Sequoia Project.
|The Technical Support Ticketing System home page. From here users can create new tickets, see existing tickets, navigate to our Knowledge base containing all technical documents/information and more.|
|List of documents needed to request a new/renew an X.509 certificate for both Validation and Production.|
|The certificate installation guide,|
|The Technical Support Knowledgebase provides useful articles and information to guide you through the Activation process.|
Contacting Technical Support
For technical issues (such as related to the UDDI, the x.509 CA, etc.):
1) Send a new email (NOT a reply-all or a forward) email@example.com; and the support system will automatically assign a ticket for your issue
2) Log on to the eHealth Exchange support web site at http://ehealthexchange.kayako.com and file a new ticket. The support web site also allows you the ability to track existing tickets, and access the knowledge base and troubleshooter. You’ll need to use your issued account name (usually your email) and password which was emailed to you with your first message from this system.